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Sacred Privacy Policy

Knight Wellness Privacy Policy

Knight Wellness (ABN 52 660 044 569) ("we," "us," or "our") respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you interact with our website and services.

1. Information We Collect

We may collect and process the following types of personal information:

  • Personal information: Name, email address, phone number, date of birth, and payment details.

  • Health information: Medical conditions, injuries, limitations, and other health disclosures provided via our client intake form.

  • Technical data: IP address, browser type, operating system, and referring URLs.

  • Usage data: Information about how you interact with our website, including pages visited and links clicked.

  • Marketing data: Your preferences for receiving marketing communications.

  • Photographic and video content: Images or footage captured during classes or events, subject to your consent.

2. How We Collect Your Information

We collect information in the following ways:

  • When you register as a client or complete our intake form via Mindbody.

  • When you book classes, purchase memberships, or attend events.

  • When you visit our website or interact with our social media content.

  • Through automated tracking technologies such as cookies and Facebook Pixel.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide and improve our services, classes, workshops, and events.

  • To ensure your safety and tailor instruction to your health needs.

  • To communicate with you regarding bookings, updates, promotions, and offers.

  • To analyse website and marketing performance.

  • To comply with legal and regulatory requirements.

  • To display relevant advertisements via Facebook (Meta) and other platforms, where you have not opted out.

4. Health Information

We collect sensitive health information via our client intake form to ensure the safety of your participation in our classes and activities. This information is used solely for this purpose and is accessible only to relevant Knight Wellness staff and instructors. We will not disclose your health information to any third party without your consent, except where required by law.

5. Facebook (Meta) and Third-Party Advertising

We use Facebook Pixel and other tracking technologies to collect data for targeted advertising and to measure the effectiveness of our campaigns. Facebook (Meta) may collect and process your data in accordance with its own Privacy Policy at facebook.com/privacy/policy. You can manage your ad preferences through Facebook's Ad Settings at facebook.com/adpreferences/ad_settings.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience. You can manage cookie preferences through your browser settings.

7. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share data with trusted third-party service providers solely for the purpose of operating our business, including:

  • Booking and membership management (Mindbody)

  • Payment processing (Stripe, PayPal)

  • Marketing and advertising (Facebook, Google Ads)

  • Website analytics (Google Analytics)

  • Legal and regulatory compliance

All third-party providers are required to handle your information in accordance with applicable privacy laws.

8. Your Rights

Under the Privacy Act 1988 (Cth) you have the right to:

  • Access the personal information we hold about you.

  • Request correction of inaccurate or incomplete information.

  • Opt out of marketing communications at any time.

  • Make a complaint if you believe your privacy rights have been breached.

To exercise any of these rights, please contact us using the details below.

9. Data Security

We take reasonable steps to protect your personal information from unauthorised access, loss, misuse, or disclosure. Your information is stored securely within Mindbody and our internal systems. However, no method of transmission over the internet is completely secure.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website. Continued use of our services after changes are posted constitutes your acceptance of the revised policy.

11. Contact Us & Complaints

If you have any questions about this Privacy Policy, or if you wish to make a complaint about how we have handled your personal information, please contact us at:

Knight Wellness L1/4 Park Lane, Caringbah NSW 2229
info@sacredsoulwellness.com.au

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